The website and products are offered subject to your acceptance of these terms and conditions (“terms” or “agreement”). These terms constitute a legally binding agreement, and you should read them carefully. By agreeing to these terms, you also agree to the privacy policy, online return policy, store returns policy and shipping policy, each of which is expressly incorporated by reference herein.
This agreement contains an arbitration agreement and class action waiver that waive your right to a court hearing or jury trial or to participate in a class action. Arbitration is mandatory and the exclusive remedy for any and all disputes unless specified below or if you opt-out. You must review this document in its entirety before accessing, using, or buying any product through the website.
User obligations
By downloading, accessing or using the website, you represent that you are at least eighteen (18) years old or the legal age of majority, whichever is greater, and you are agreeing to these terms. You also agree to abide by all applicable local, state, and national laws and regulations with respect to your use of the website. You further represent you shall at all times provide true, accurate, current, and complete information (and updates thereto) when submitting information through the website. You shall only use the website as permitted by this agreement, and you shall not use the website or the content for any commercial, political, obscene, illegal, or inappropriate purpose. We reserves the right, in its sole discretion, to terminate your access to the website for any or no reason. If you register for an account on the website, you may be required to designate an email address and password, and there may be additional requirements as designated from time to time. You agree to assume all responsibility concerning your use of the website, including all activity occurring through your password (and related account access). You shall immediately notify if you suspect or become aware of any loss, theft, or unauthorized use of your password.
Purchases through the website
All purchases made through the website are subject to our acceptance. This means that we may refuse to accept or may cancel any transaction, in our sole discretion, and without liability to you or any third party. The website does not permit orders from dealers, wholesalers, or other customers who intend to resell items offered on the website. We expressly conditions its acceptance of your order on your agreement to these terms, and to all additional terms and conditions that are provided to you on the website that govern your purchase of certain products. By ordering products through the website, you agree to provide true, accurate, current, and complete information.we reserves the right without prior notice to discontinue or change specifications and prices on products offered on and outside of the site without incurring any obligation to you. Prices and availability are subject to change without prior notice, and reserves the right to revoke any offer to correct any errors, inaccuracies, or omissions.
We wants you to be satisfied with your purchases from this website. If you wish to return a product, please review our online return policy and store returns policy, which are incorporated herein by reference.
Website ownership and content
The website contains materials including, but not limited to, text, images, designs, photographs, videos, audio clips, graphics, button icons, pictures, advertising copy, urls, technology, software, and the overall arrangement or “look and feel” of such materials including copyrightable material, as well as trademarks, logos, and service marks, its licensors, licensees or other third parties (collectively the “content”). The website and the content are owned, licensed, or controlled, its licensors, and certain other third parties, and all right, title, interest in and to the content and the website are the property, its licensors, or certain other third parties and are protected by united states and international copyright, trademark, trade dress, patent or other intellectual property rights and laws to the fullest extent possible. By using the website, you will not obtain any ownership or intellectual property or other interest in any item or content on the website. Subject to your agreement and compliance with this agreement, grants you a limited, non-exclusive, non-transferrable, non-assignable, revocable license to access, display, view, and use the content on the website for your own personal, non-commercial use only. You agree that may immediately and, without notice to you, suspend or terminate the availability of the website, its content, or the products without any liability to you or any third party.
User-generated content
By submitting or posting any materials or content on the site (“user-generated content”), you grant to a perpetual, irrevocable, royalty-free, worldwide, royalty-free, sub-licensable and transferable license to copy, publish, translate, modify, reformat, create derivative works from, distribute, reproduce, and sublicense such materials or any parts of such materials. You hereby represent, warrant and covenant that any user-generated content you provide does not violate any law or the rights of any third party, and you have full right to grant the license specified above. It shall be entitled to use any user-generated content without incurring obligations of confidentiality, attribution or compensation to you.
Limitation of liability; disclaimer of warranties. Except where otherwise inapplicable or prohibited by law, the website, and all content, products, and other information on or accessible from or through this website are provided “as is” and “as available”, without warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, non-infringement, security or accuracy. Does not warrant that: (1) the information on the website is correct, accurate or reliable; (2) the functions contained on the website app will be uninterrupted or error-free; or (3) defects will be corrected, or that the website or the server that makes it available is free of viruses or other harmful components. In no event shall or its officers, directors, shareholders, employees, independent contractors, or agents be liable for any indirect, special, incidental, exemplary, consequential, or punitive damages, under any cause of action whatsoever including, but not limited to, contract, tort, strict liability, warranty, or otherwise, for any claim, cause of action, fee, expense, cost, or loss arising from or related to this agreement, the privacy policy, the return policy, the shipping policy, the products, or your use of the website or any products. Notwithstanding anything in these terms to the contrary, this disclaimer of warranties and limitation of liability does not apply in new jersey.
Links to third party websites
The website may include links to third-party websites, such as links from advertisers, sponsors, content partners, and third parties. The inclusion of any link on the website does not imply our endorsement of it, and expressly disclaims any responsibility for the content, the materials, the accuracy of the information, or the quality of the products or services provided by, available through, or advertised on these third-party websites.
Privacy
You understand, acknowledge, and agree that the operation of certain portions of this website or the receipt of certain information, such as registering or creating an account on this website, requires the submission, use, and dissemination of certain personally identifiable information. Please note that by providing your mobile phone number to the website, you are providing your electronic signature expressly consenting to be contacted by telephone (including by automated dialing systems, pre recorded messages, sms and mms) at the number provided, even if the number you provide is on a corporate, state, or national do not call list. You understand that your consent is not required to make a purchase.
Electronic signatures and agreements
You acknowledge and agree that by clicking on the button labeled “submit”, “download”, “place my order”, “i accept”, any link through which you submit billing or shipping information, or such similar links as may be designated to accept these terms and conditions, you are submitting a legally binding electronic signature and entering into a legally binding contract. You acknowledge that your electronic submissions constitute your agreement and intent to be bound by this agreement. Pursuant to any applicable statutes, regulations, rules, ordinances or other laws, including without limitation the united states electronic signatures in global and national commerce act, p.l. 106-229 (the “e-sign act”), you hereby agree to the use of electronic signatures, contracts, orders and other records and to electronic delivery of notices, policies and records of transactions initiated or completed through the site or products offered. Further, you waive any rights or requirements under any statutes, regulations, rules, ordinances or other laws in any jurisdiction which require an original signature or delivery or retention of non- electronic records, or to payments or the granting of credits by other than electronic means.
Sales tax
We honors each state's guidelines concerning sales and use tax, determined by the destination address of your shipment. As you proceed through checkout and confirm your shipping details, any applicable taxes will be calculated on your total merchandise value. Additionally, order totals at checkout reflect estimated tax. The actual charge to your payment method will reflect all applicable state, local and county taxes and will be calculated once your order is shipped.
Miscellaneous
This agreement constitutes the entire agreement and supersedes any prior version of this agreement . If any provision of this agreement is found by the arbitrator or (if proper) a court of competent jurisdiction to be invalid, the remaining provisions shall not be affected thereby and shall continue in full force and effect, and such provision may be modified or severed from this agreement to the extent necessary to make such provision enforceable and consistent with the remainder of this agreement.
Customers may apply for a return or exchange within 14 days after receiving product(s). Refunds will be made by the same method you used to pay.
Please note: items marked “Final Sale” cannot be returned/exchanged.
Sale and promotional items are excluded and remain subject to our regular return/exchange policy.
CANCELLATION
We accept order cancellations before product processing. If the order is cancelled by that time, you will get a full refund.
If the product has already been shipped out, we will unfortunately be unable to cancel the order.
RETURN/EXCHANGE CONDITIONS
All items must be returned in their original selling condition, without having been worn, washed or altered, and with all their tags still attached.
All items must be returned with their original boxes.
All items must be returned in one package.
Return/Exchange shipments must be made using the same service as the original delivery.
We can only accept returns/exchanges from the country to which an order was originally shipped, for example, orders delivered to the US must be returned from the US
Customised items cannot be returned.
The return/exchange is unfortunately not free of charge (import and shipping fees will be charged at your own expense).
For hygiene reasons, underwear briefs, certain jewellery, make-up and skincare products cannot be returned. Swimwear briefs and swimsuits can only be returned if the sanitary liner strip is intact.
Naturally any faulty items can be returned.
We reserve the right not to accept any return/exchange if the product shows signs of wear or has been used or altered from its original condition.
You will be informed if we propose to reject your refund/exchange; you may choose to have the product sent back to you at your own expense.
HOW TO RETURN AN ITEM OR AN ENTIRE ORDER?
Step 1: Please contact our Customer service team to start the return process with the following information:
Order number
Proof of purchase
Video or photo of the faulty product
Step 2: Insert your receipt, along with the items, back into the original packaging.
Step 3: Fill out all three copies of the Returns Pro-Forma Invoice Form. Insert all copies in the transparent envelope and attach it to the package without closing it. These documents are required for customs, so please be sure to complete all 3 copies.
Step 4: Turn package over to the courier, after the courier has checked the return shipment, please close the package securely.
REFUND
In case of a return, your refund will be credited to the original payment method. Shipping costs will not be refunded in case of returns.
Once your package reaches us, please allow 7-14 business days(depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you at your own expense. When your return has been accepted, your refund will be issued and you will receive a confirmation email.
Customer service chat hours:
MON-SUN 9:00-17:00
We accepts orders 24 hours a day, every day of the week. Orders are processed in the order they are received and expedited shipping orders, such as Priority and Express shipping, are elevated in priority to meet the delivery deadline.
We will automatically provide free shipping service.
Orders placed are usually processed within 1~2 business days from the time the order is placed and based on the stock. Orders placed from Saturday to Sunday will be processed the following Monday within 1~2 business days. Domestic Shipping Normally takes 5~8 Working days. It will also take about 6~18 business days for International shipping.
We currently do not ship to APO or FPO address. Orders that contain a different shipping address from billing address may be subject to review, in which case the customer will be contacted. This can delay the shipping time. We cannot guarantee same day expedited shipping when an order is placed on hold for review. The tax rate is based on the shipping address and not the billing address.
Lost or Stolen Packages
- If the package shows delivered to your address but is missing you must report the loss to us within 2 weeks of placing your order. Once you have reported your lost package, we will launch an inquiry with our carrier about the lost package and attempt to have it recovered. If the carrier declares the package to be a complete loss, we will reship your order to you at no charge if the stock is available.
- We are not responsible for packages that are delivered to a wrong address due to an incorrect or incomplete shipping address provided by the customer.
Track Package
Customers are responsible for paying all duties, taxes and other fees which are levied once your package reaches the country of destination. Duties on goods can widely vary, depending on the product and the country it was manufactured in. Other charges and duties may also apply, depending on the items. Duty fee will not be refunded on any type of returns. For more information, please contact the customs service. All taxes, duties, and customs fees are the responsibility of the recipient of the package. Your local post office or carrier can give you information on the method of payment accepted for the duties, taxes and other fees collected upon delivery.
Refuse Package
If your package cannot be delivered, is unclaimed, or is refused, you are responsible for the following: Original and return shipping costs.
Duties, taxes, and other customs charges that are incurred on the package for both the original and return shipments.
The amount of these charges will be subtracted from your merchandise refund.
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